More and more I am turning to my business partner and saying, "remind me never to do what that salesperson just did." I have another story to add to Casual but not unprofessional.
We had a box supplier come to visit us. It was the big boss, the owner! He was towing along our new sales representative since his former representative quit on him. This was our first meeting with him and the new representative but not our first experience with the company. I shared with both of them our previous poor experience with their 3rd party delivery company. I explained how the driver was not willing to deliver the boxes to the adjacent unit as we specified on our purchase order. They both said, "That's not right. We'll check on that for you."
A couple weeks later the new sales representative comes in and introduces himself like he has never been here before. Then he has no recollection of the conversation we had about the 3rd party delivery company.
If you are going to go through the trouble of personally visiting your customer & make sales calls then be sure to follow up on your findings from these meetings. Otherwise you are wasting your time and your customers.
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